We value a team with broad experience. Our relocation industry background is supplemented by expertise in IT, finance and accounting, mergers and acquisitions, real estate, process engineering, data security, consulting, and government relations.
Click on the gauges to see our team members.
Director, Business Development
Yesmin Aponte-Baldwin joined the Servicengine team in 2017 and is responsible for product development and enhancement of Servicengine’s International Compensation Management and Tax Assistance modules. She is a global compensation and relocation tax specialist with over 10 years of experience in the industry.
Yesmin’s past responsibilities have included managing and directing all global operational activities in the delivery of international payroll, financial management, relocation tax administration, client implementation projects, consulting services, strategic planning, global compensation trainer and served as the primary interface between clients and third party payroll providers. Her experience consists of working with clients that relocate employees globally and domestically.
Yesmin is a graduate of Sacred Heart University, where she earned a bachelor’s degree in International Business. She obtained her Global Mobility Specialist (GMS) certification from Worldwide ERC in 2012.
Manager of Support Services
Christopher graduated from Quinnipiac University in 2012 with a Bachelor’s degree in Computer Information Systems. Prior to starting at Servicengine, he interned with a financial startup corporation handling data analysis and an introduction to technical support. Christopher joined the Servicengine team in June 2012 as a Technical Support Specialist, providing day to day support for Servicengine Partners with a focus on internal and client-facing support as well as hosted solution management. He has also been involved in the ISO27001 group working towards Servicengine’s certification project. In his free time, he enjoys gaming, building computers, and hanging out with his two dogs, Lincoln and Leo.
Client Success Manager
Tito Diaz joined the Servicengine Team in August 2021. Having worked in the relocation industry since 2003, he’s had the opportunity to work in different roles in the global mobility sector. His diverse background spans operations, service delivery, project management, technical, and finance. His main focus will be managing strategic clients, leading implementations for new clients, and training new Servicengine users in configuration, administration and use of the system.
When he’s not in the office, you’ll find Tito planning his next international trip, as he enjoys traveling and learning about/experiencing different cultures. He also has a love of languages and speaks Spanish, Italian, and is currently learning French.
Michael D. Gordon
Director, Tax and Compensation
Michael Gordon joined the Servicengine team in 2009 and is responsible for implementation, support, and product development of Servicengine’s International Compensation Management and Tax Assistance modules. He is a relocation tax and accounting specialist with over 15 years of experience in the industry.
Michael’s past responsibilities have included counseling transferring employees, strategic management of relocation accounting teams, and financial account management. His diverse experience includes working with clients that conduct domestic, international, government (FTR) and government contractor (FAR) moves and assignments. He has extensive experience implementing client relocation tax policies and developing relocation tax software and tools. Michael has received an Honorable Discharge from the United States Air Force and also received the Air Force Achievement Medal for distinguished service during Operation Desert Shield/Desert Storm. Outside of the office, he is involved with his sons’ Cub Scout Pack having served as Cubmaster, Committee Chair, Assistant Den Leader, and Fundraising Leader.
Vice President, Client Success
Sara Miller is an industry-leading expert on process optimization, and she has been a member of the Servicengine Support Team since May 2007. After a number of successful project implementations, and after demonstrating a sincere commitment to customer service, Sara was promoted to Vice President, Client Success, in January 2018.
Sara specializes in training Servicengine partners on the appropriate configuration and use of the Servicengine system to best support their business, financial, and client needs. Sara is particularly versed in Workflow creation and Expense Management tracking.
Sara has been in the Talent Mobility industry since January 2001. She earned the CRP in 2003, the GMS in 2007, and the GMS-T in 2013. Sara was formerly a Servicengine client, working as both a User and a Business Administrator.
After hours, you’ll find Sara watching PBS specials, working on her vintage BMW, or getting her hair colored.
Kaitlin Nygren joined the Servicengine Support Team in May 2015. She has previously worked in the relocation industry, first as a program manager at a destination service provider and then handling global projects. Her main focus over the last several years has been on training both internal and Supply Chain partners, the roll out and implementation of Servicengine to global offices, and company-wide process improvements.
In addition to her time in the relocation industry, Kaitlin worked previously in the DC area, interning at the Department of State in the Africa Bureau and working in event coordination at a non-profit trade association.
Kaitlin earned her B.A. in International Affairs from Seattle Pacific University in 2010 and her Master’s degree in International Relations, with a concentration in International Business/Consulting, in April 2016.
Harry W. Dayton
As the President and founder of Servicengine, Harry Dayton spearheads the innovation and conceptual design of the most advanced technology in the relocation industry. His career expertise encompasses strategic planning, corporate finance, mergers & acquisitions, and new product development.
Previously, as Vice President, Product Development for Cendant (Cartus) Relocation and Real Estate, Harry led the team that created, marketed and supported cutting-edge technology products for the world’s largest mobility company and franchise real estate networks. As Vice President of Business Development for PHH Relocation, he led the acquisition due diligence and negotiation teams for several of the relocation industry’s largest mergers.
Harry and his team have been awarded the Innovation Prize from the State of Connecticut Quality Improvement Partnership in recognition of initiatives that improve organizational competitiveness based on Innovation, Development and Results.
Harry has been in the relocation industry since 1981. He earned an MBA from Babson College and a BA, Economics from Stonehill College.
Chief of Technology
Michael Antici is an internet specialist with over 14 years experience in network design, server implementation and software design and development ranging from web based through desktop and mobile applications. Utilizing Microsoft’s latest technologies, he has successfully built, designed, and implemented web servers and networks to run various tasks from email automation to order processing and database integration. Michael also has vast expertise in networking topology, server/hardware implementation and design, system administration, Internet security and connectivity, and building networks from the ground up.
Mike earned his B.A. in Psychology from Western Connecticut State University. In his free time, he maintains a separate website, flagnotify.com, that provides real time updates on when the flag should be flown at half staff.
Chief Information Officer
Thomas Franssen is the head of the strategic projects at Servicengine, and he has been tirelessly promoting the success of the application since 2006. Thomas earned his degree in 2002 from the University of Massachusetts, and, although he majored in History, he has a comprehensive technical background, including experience as a Technical Project Manager at Zantaz, Inc from 2002-2006. Thomas has worked his way up through the ranks, starting as a technical support specialist then being promoted from Manager to Director to his current title of Chief Information Officer. In addition to his role in charting the strategic roadmap of the Servicengine application, Thomas is also responsible for the technical design of the application and serves as a critical link between the support team and the development team.
When not in the office, you’ll find Thomas playing sports with his two sons, 8-year-old Liam and 5-year-old Nathan, alongside his wife of 12 years, Jen.
Kenneth J. Gallo
Chief Operating Officer
Ken Gallo is a Technology and Product Development executive with a successful track record that spans over twenty-five years of systems architecture, design and software development for Relocation, HCM and Real Estate Services, including his last fifteen with Servicengine as one of the founding members. As a Management Consultant for Cendant/PHH Corporation, he managed and was involved in numerous projects related to Business Process Re-Engineering, Strategic Technology Research, Systems Integration, Data Warehousing, Analytics and Change Management. During his tenure at PHH Relocation, Ken was also responsible for Technical and Marketing Account Management functions that encompassed multiple revenue based Vendor applications involving a high volume of remote users and transactions. Additionally, he has extensive experience in Sale Force automation systems implementation in varying industries and in production database management for a large scale multi-national pharmaceutical company. Ken also enjoys fishing, golfing and skiing with his family and friends.
Ken is a graduate of Pace University with a BA in Management Information Systems.
Chief Systems Architect
Tony Scaringella is a technology specialist with over twenty years experience in software design and development for the relocation and real estate industry. His expertise covers a number of advanced web application development tools and he has vast experience with database programming. Tony’s unwavering “can do” attitude coupled with his unique problem solving ability was vital in helping conceptualize and launch Servicengine in the late 1990’s.
Prior to his work at Servicengine, Tony was lead developer on several projects at Cendant Mobility Services. During his tenure, he was instrumental in creating technology solutions for the business areas of supplier network, property management, home sale, and household goods services. He gained great recognition for his ability to design elegant solutions to the most complex and demanding business requirements.
Tony has a BS in Computer Science with a minor in Math from the Connecticut State University.