Government Agency Utilizes Servicengine to Streamline Delivery

White Paper 1 highlights the support provided by Servicengine for a large government agency with about a million employees in thousands of locations worldwide. Prior to switching to Servicengine, employees requested relocation and benefits by applying through a manual process that required a great deal of effort on the part of the program office entering and validating data.

This government agency utilized Servicengine as a tool to streamline the service management process and eliminate or automate many service steps that were previously handled manually. The new program management system significantly increases the speed and efficiency to receive service requests and initiate program services, improves program management and customer service, enhances reporting, and increases service volume capacity while achieving staff/volume efficiencies.