Servicengine President Harry Dayton had the opportunity to join a panel of leading relocation industry technology experts to discuss the changing landscape of online resources available to relocating transferees. The panel weighed in on the future of relocation management systems, the challenges of protecting private data, and trends across the industry. Below are a few of his responses as well as the link to the full article.
What would you say is the single most critical element to consider in designing or implementing a relocation management system?
Security. The primary concern of our clients is the protection of their confidential data and the compliance with global PII (personally identifiable information) and data sovereignty requirements. The challenge is to continue to provide access, functionality, and reporting while building in the required data protections. One of our guidelines is the OWASP (Open Web Application Security Project), and we remain compliant with their top 10 recommendations. This should be the first question asked about any technology.
What are you working on today that is new and exciting?
Empowerment. Providing the employee with the tools to fully initiate, approve, and manage their own relocation process. Today’s transferees are comfortable with the use of technology and accustomed to immediate action and reaction. We are building technology that is flexible enough to administer the many details of a mobility program but smart enough to guide employee and employer self-management. We see this as contributing to the next evolution in the role of the RSP [relocation service provider].
Want to read more? Check out the full article in the December 2016 issue of Mobility Magazine.